About Order

How do I know if my order was placed successfully?
  • If you have received an order confirmation email from us, your order was placed successfully!
  • You can also log into your account to view your order history and search for your most recent order.
Why I can't receive my order confirmation email?
  • If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder.
  • If you still cannot find your order confirmation email, please email us and we will investigate further.
How do I track my order?
  • Sign in to your Account (the one that you made your order with) and click on Track Order. In some instances, carrier’s tracking information may only be available in 1-2 business days after the order is shipped.
  • Usually after we ship the goods, the system will automatically send an email with the logistics number and the logistics provider to the customer. You can check according to the information in the email.
  • It has been a few months after my order was shipped and the tracking link provided has expired.
  • Please let us know within 90 days of purchase if your order is missing. We would be happy to follow up and investigate for you.
  • Further arrangements will be facilitated.
  • No refund for missing parcels if the initial date of such enquiry/request is beyond 90 days of purchase.
  • Does Jonmet offer free shipping internationally?
    • Yes, we offer free international standard shipping for orders over $59 (after discount).
    • However, we hope for your understanding that due to the recent epidemic outbreak, courier service companies have announced special working arrangements and further limited their delivery services, therefore standard shipping may not apply to some countries.
    Can I use gift card on the shipping fee?
    • No, Gift card cannot be applied to the shipping fee.
    I’ve ordered a few items but I can’t find all of them. Where are the missing cases?
    • Please be sure to open up all the boxes first. We normally packed 2 cases in 1 box unless otherwise requested.
    • If you have checked and the case is still not there, please contact us.
    How long does Jonmet take to ship?
    • Since it is a customized product, the customized cycle may take 3-7 days depending on the product.
    • Shipping time depends on the product you purchase and the destination country as a different product has different production time.
    • If you would like to know the estimated delivery time and shipping fee, please check our shipping policy page.
    Does Jonmet accept bulk purchases?
    • Please send us an email with more details and we will follow up.
    Will COVID-19 affect my order?
    • In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays.
    • Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected.
    • Thanks for your patience while we work hard to get your order to you!
    How can I make changes to my order?
    • If you would like to change or cancel an order please contact us within 24 hours after purchase.
    • We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay.
    • We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped.
    • If your order has already shipped, please contact us return once you have received the shipment.

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