SHOPPING INFORMATION

We take pride in providing a range of secure local and world-wide shipping options.
 
In order to upgrade your shipping method you will need to contact the Customer Service team and let them know which shipping method you would like to upgrade to.
 
We usually offer two methods to the U.S:
Standard Free Shipping
Express – shipments require a customer signature upon delivery
Each Shipping Method has a different time frame and different prices. Please visit our shipping information page for more info.
 
Please note that the time frame is stated in business days, which means that it does not include weekends.

Yes! We ship to most countries all over the world. Please note that the shipping time frame may vary according to the destination you would like your order shipped to.

Want to know exactly where it is?
You can use our tracking tool to track your order and track it until it reaches you.
Click here
Haven’t Received A Shipping Notification?
Once your order is shipped, you will receive a shipping notification with a tracking number for you to track your order.
If you haven’t received a shipping notification then your order probably hasn’t been shipped yet. Don’t worry. We will let you know once your order is on its way to you.
Order Should’ve Arrived But Hasn’t?
We are sorry that you haven’t received your order yet 🙁
☆Check the shipping address on your shipping confirmation and see that all details are correct. If there is a slight mistake, the order will return to us and we will contact you for a correct shipping address.
☆Track your order with the tracking number on the suitable tracking site, if it shows that your order is on its way please allow a few more days to receive your order.
☆Ask other members of your household if they accepted the package. Yes, this happens a lot!
☆Check if the order was delivered to your local post office
 
If you are still unable to locate your order, please contact our customer support team and one of our representatives will contact you.
We are sorry that you are having trouble with our tracking tool.
 
We ask that you please check that you have entered the correct Order ID number.
If you are sure that the Order Id is correct, then maybe there is a problem with the email address.
Perhaps you placed your order with a different email address.
 
Please contact us if you are still having difficulties with tracking your order.
 
If your postal tracking number is not working, please allow 48 hours to try again.
Sometimes it takes time for the information to be update on the shipping websites.
If you would like to change your address before your order is shipped, please contact us and we will update the address in your order accordingly.
Please make sure to include the complete information:
 
Name
{Street:}
{Number/ PO Box}
City
State
Zip code
Country
 
Please be aware that the shipping address cannot be changed after order is shipped.

PAYMENT INFORMATION

Subscribers to our email list and other loyal customers who follow us on social media often receive discount coupons.
In order to redeem your coupon, simply add the products you would like to purchase to your shopping cart.
 
In your shopping cart, beneath your item information, you will see an option to enter your promotional code.
 
Click this button and a box will drop down where you can type in your coupon code.
Once you click APPLY your discount will be subtracted from your subtotal.
Trying to use two promo codes? Sadly it’s only possible to use one coupon at a time….
If you are having problems with your coupon, please click here for more information.
If you received a message that your payment did not go through, please check your billing information and personal information. Make sure the information you have entered matches the card.
 
If all details are correct, please try to pay via PayPal. Don’t worry,you don’t have to be a registered member of PayPal to use their services.
 
You can also use a different credit card or try simply try again with the payment process a few hours after your initial attempt.
  • If items are chipping, Crystals fall off, Broken chain, etc, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 99 days. (We will only exchange the item(s) for the same product, or for item(s) equal or lesser value.)
  • If we sent the wrong order or item(s), you received any broken items, the personalized info is different from you provided to Jonmet, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 15 days.
  • Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel or change your purchase, it is free within 24 hours. Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.
  • Please note that you couldn’t cancel or change your purchase once we ship out your order.
At Jonmet, we accept all major credit cards as well as payments made through PayPal.
 
All payment must be made in full before shipment.
 
In order to place a payment, simply click on either the ‘Continue To Checkout’ or the ‘PayPal Checkout’ buttons in the shopping cart. After you have entered your contact details you will then be redirected to the relevant payment platform.
Credit card users may pay with
Visa
MasterCard
Maestro
American Express
Diners Club
Discover
Unfortunately we do not accept Direct Debit Cards or Prepaid Credit Cards